RS Components Case Study
We helped RS Components, a leading industrial and electrocomponents distributor, transform their product data processes, data governance and technology to build a foundation for their growth plans.
INDUSTRY
Industrial Distribution
PRODUCTS
1.5 million
GEOGRAPHIES
80 countries
REVENUE
£2 billion
Through their engagement with RS Group, Start with Data are helping transform product data management, laying scalable technology and data governance foundations, to meet the increasing digital demands of our suppliers and customers over the years ahead.
The Challenge
- Implement the processes, governance and technology to scale RS Components product offer across thousands of suppliers and millions of products
- Improve customer experience across channels with a new product data model
- Simplify and transform product data management processes and embed data quality within these processes
- Build solid technology foundations to scale offer and grow revenue
- Transform the operating model to embed data driven thinking and behaviours
The Solution
Process & Solution Consulting
- Built the value case for product data management linked to strategic drivers of speed, range, architecture & customer experience
- Supported definition of efficient new processes
- Defined a new product data governance framework
- Defined a new product data model
- Supported definition of new product data management target architecture
- Evaluated and selected a new PIM platform
Implementation
- Implement a new PIM platform to incorporate new workflows and data model
- Implemented a flexible, multi-variant product data model and data architecture
- Implement a data governance framework, embedding product data quality in a new efficient product data management process
- Defined and planned a migration strategy to support an incremental transition
The Results
Faster processes and better data quality
- New processes for product introduction, enrichment, channel management, translation and localisation enable faster time to market
- New workflows enable RS to manage by exception, allowing users to focus on added value tasks
- Data governance is embedded into all process to improve data quality across the product data value chain
Scalable Product Data Solutions
- Product onboarding, enrichment and orchestration are all deployed on a scalable cloud-based technology stack
- New Riversand PIM enables single view of products and a single platform for end to end management of the product data lifecycle
- Supplier experience is better optimised to consider onboarding of data in different standards and formats
- PIM is integrated with operational data store to support decoupled, service based architecture
Customer Centric Data Model
- New flexible, scalable product data model enables improvements across search and browse experience
- RS can offer a multi-variant proposition to customers across complex categories
- Data model is flexible to any product type - including services and digital products
- Data model is scalable to many operating companies, many countries and many languages